System
Purpose
Language School 360 provides a bespoke and purpose-built Admin & Booking System that is packed with functionality for boutique language and summer schools.. The system, which is personalised, adapted and optimised to each school, is far-reaching and designed to be a one-stop shop, offering a 360° approach to managing a year-round language or seasonal single or multi-centre summer school
The main objectives of the Language School 360 software solution are:
- To enable all staff and users to have access to complete, accurate, real-time data when they need it
- To develop a system that is simple to use and extremely user-friendly
- To enable schools, their staff and stakeholders to be independent users of the software
- To allow the system to be optimised in accordance with the expectations and requirements of each school
- To facilitate paper-free working
- To be different from our competitors in the marketplace in terms of both product and contractual arrangements
Market Differentiators
In our opinion, this is what differentiates us from our competitors and makes us the most attractive offer in the marketplace:
Our Company / Our System
- We create and run a bespoke version of the software for you
- No lengthy minimum terms or contracts
- Unlimited number of users, which you create yourself
- Inexpensive development fees to build extra functionality
- Small company and we offer outstanding customer care
- We commit to only onboarding 1 school at a time
- Extended provision of support in the summer included
Other Companies / Other Systems
- Not possible when 1 system is used by many schools
- Licence fees are often annual and not refundable
- You pay by number of users and more users = higher fees
- UK developers can charge in excess of £80 per hour
- Larger companies will struggle to meet our service levels
- Onboarding multiple schools at a time can be slower
- Office Hours only. Out-of-hours support often chargeable
Benefits
Business Benefits
- Designed by an industry specialist who has 15+ years’ experience of running summer schools
- No lengthy contracts, you can leave us at any time with no cancellation fees
- All features and functionality come as standard with no supplementary and costly bolt-ons
- Scalable – functionality can be amended or added as your business grows, diversifies and evolves
- You can choose where we host your data (UK, EU or US)
- Monthly licence fee offers an extended provision of support during the summer
Student Welfare Benefits
- Dietary and medical notes are available to authorised centre staff directly within the system helping to prevent information being missed
- Student concerns and conduct logs are created in the system enabling efficient monitoring by welfare staff
- Medical and medication logs are created in real time improving the medical care of students
- Accident reports are completed within the system and are available to Head Office staff
Commercial Benefits
- Helps you streamline and improve the efficiency of your student enrolment processes
- Integrated agent database with lots of fields to help you monitor and track business activity
- Helps you improve your customer service levels – fewer errors and faster response times
- System features help you meet certain Accreditation UK inspection criteria
- Online booking promotes and facilitates paper-free enrolments
Operational Benefits
- You can add, edit and delete users yourself
- Barcode technology speeds up a number of student operations such as Pocket Money
- All centre/course staff have access to real-time data relating to their students
- Transfer schedule module reduces the chance of missed arrivals/departures
- Accommodation module keeps track of where students are sleeping in real time
- Student registers are automatically generated removing the need to create lists manually
Financial Benefits
- Very reasonable software acquisition & set-up fees
- Development fees considerably cheaper than typical UK prices
- No out-of-hours fees for support – when you most need us, we will be there for you
- View income levels and daily/monthly cash receipts at the blink of an eye
- Online payments with Flywire means you get the whole GBP amount without bank charges
Customer Service Benefits
- Enrolment processes are streamlined, quick and efficient resulting in high levels of customer service
- Minimise mistakes that can have adverse effects on customer service and reputation
- Facilitates continuous quality control to improve customer service
- Messages & warnings system delivers a message if agent clients book directly
- Head Office staff have access to much centre resulting in faster response times to queries and complaints
- Portal enables agents to view enrolment data relating to their students, reducing common enquiries
- All special requests are available to centre staff directly, facilitating a personalised service to students
Specification
The software uses ASP (Active Server Pages) for the front-end scripting language and MSSQL for the back-end database. It operates on a Windows Operating System and the data is stored on a secure server. The software is accessed via a website with a URL domain name of your choice.
Limitations
At Language School 360, we prefer to be honest about any current limitations within our software so that you make an informed decision about whether our solution is right for you.
- The system is set up to accommodate a school operating under 1 trading name only. If your company has multiple schools operating under different trading names, you will need to run multiple versions of the software. Any additional copies of the software will be provided at a discounted rate.
- The software does not currently interconnect with other commercial Sales, HR and Accounting packages such as Pipedrive, Salesforce, People HR and QuickBooks.
Security
The security of sensitive personal information is clearly of utmost importance and we take every reasonable measure possible to safeguard and protect your data including:
- Being registered with the Information Commissioner’s Office (ICO)
- Undertaking extensive due diligence checks on the hosting companies we use
- Only hosting data in the US, EU or UK – all of which have strict data protection laws
- Using site lock
- Purchasing an SSL certificate
- Carrying out weekly system & server performance monitoring
- Preventing certain SQL commands from being used to prevent hackers from gaining access
- Using software security experts to review our system security and consider any recommendations